The tour price includes:
· Trip cars (15, 25, 35 or 45 seats depending on the number of tourists)
· Vietnamese guide.
· Hotels: Water heater, telephone, private bathroom, room for 2-3 guests. Hotel selection can be changed according to certain day.
Ø Bac Lieu: 3 star accommodations: Ho Nam Resort, Bac Lieu, Tran Vinh, etc.
Ø Ca Mau: 5 star accommodations: Muong Thanh, 3 star accommodations: Anh Nguyet, Best CM, etc., 2-star private hotels: Ruby, Song Hung, Dong Anh, etc.
Ø Can Tho: 4 star accommodations: Van Phat Fortuneland, Nesta, etc. 3 star accommodations: Hau Giang, Holidays, Hanh Phuc, etc.
· Meal according to the program: 04 breakfasts + 04 lunches + 03 dinners
· Tour tickets according to the program.
· Travel insurance with the highest compensation amount of VND 120,000,000/case.
· Spring water: 01 0.5L bottle/day/tourist.
· Vietravel hat.
· VAT
The tour price excludes:
· Personal expenses: meals not included in the program, laundry, single room surcharge, etc.
· Tour cost excluded in the program.
Children’s ticket:
· Children under 5 years old: Service fee not collected, self-sufficient and arising cost paid by the family (for service fees based on height, etc.). Two adults can accompany with 1 child under 5 years old and pay the fee for the second child according to the regulations for children from 5 to under 12 years old and single room surcharge.
· Children from 5 - under 12 years old: pay 50% of the service fees, including transportation fee, meal, tour tickets for service fees based on age/height (please note that children sleep with their family). Two adults can only accompany with 1 child from 5 - under 12 years old and pay for 1 single bed for the second child and above.
· Children from 12 years old: Buy full ticket as adult, including transportation fee, meal, tour tickets according to attractions’ regulations.
· Note: In case you wish to buy attraction ticket yourself, we are willing to give advices on F&E tour or private tour. With this type of tour, you can select service according to your demand.
Payment conditions:
· Pay 50% of the tour price when registering.
· The remaining amount shall be paid 7 - 10 days before the departure (applied for tours in regular days) or 20 - 25 days before the departure (applied for tours in holidays)
Conditions when registering the tour:
· For Vietnamese customers: When going on tour, children from 14 years old and adults bring their original valid and clear ID card/Passport (ID card used for less than 15 years from the issuing date)/original Birth Certificate (children under 14 years old).
· For foreign customers/Overseas Vietnamese customers: going on tour must bring their original valid Passport or their green card and Visa and the import and re-export license.
· When registering the tour, please bring your original ID card/Passport or provide your exact full name on the ID card/Passport/Birth Certificate (for children under 14 years old) with the following order: First name/Middle name/Last name.
· The order of the Program and the attractions can be changed flexibly to suit with the actual conditions. Vietravel takes no responsibility for ensuring to visit the attractions in the following cases:
+ Disasters: storm, flood, drought, earthquake, etc.
+ Security problems: terrorism, protests, etc.
+ Traffic problems: Traffic jams, etc.
· In the above cases, Viettravel shall consider to refund customers under possible conditions (after deducting implemented serviced, Vietravel shall not take responsibility for compensating for any other costs).
· Check-in time at hotels: check-in after 14:00AM and check-out before 12:00AM
· Customers in the same group may receive hotel rooms/resorts not close to each other or not on the same floor, or having one double bed or two single beds not as requested, depending on the actual situation of each hotel/resort.
· In case going on tour alone, single room surcharge must be paid if you want to stay in a separate room. In case there is a tourist with the same gender going on tour alone in the group and wishing to share the room with you, Vietravel will refund your single room surcharge.
· In case you travel with a group of three, Vietravel will provide 01 room for 3 guests, including 01 1.6m large bed (or 02 1.1-1.2m small bed) and 01 0.8 - 1.2m extra bed or 01 single mattress depending on each hotel/resort. In case you wish to stay alone, please pay the single room surcharge according to the regulation
· Information on gathering point: At Vietravel - 190 Pasteur, District 3, HCMC 15-30 minutes before the departure time. If you fail to catch the bus after the departure time or cancel the tour without prior notification, please pay the cancellation fee at the departure day.
· Tourists under 18 years old must be accompanied with parents or relatives over 18 years old. In case of traveling alone, tourists must provide Vietravel their parents’ authorization (confirmed by the local authority)
· Female tourists from 55 years old and male tourists from 60 years old should be accompanied with healthy relatives under 55 years old. Tourists from 70 years old must be accompanied with healthy relatives under 55 years old and provide medical examination paper confirmed by a doctor, stated that he/she is healthy enough for traveling + health commitment letter according to the form of the Company. For your safety, we restrict in receiving tourists from 80 years old. Tourists from 80 years old are not entitled to insurance.
· For pregnant tourists, please notify tour salesman when registering. Please note that you need to obtain confirmation of doctor before going on tour. Please commit to taking responsibility of your health and your fetus during the tour.
· If you wish to export the invoice, please provide tour salesman information for invoice export when registering. We do not export invoice after the tour ends.
· Please refer Conditions of Ticket Sales before registering the tour. In case you relatives register for you, please update information of the registering person.
Note when changing/canceling the tour:
· After paying the tour price, if you wish to change/cancel the tour, please bring your tour ticket to the tour registration office to conduct the procedure of changing/canceling the tour and bear the cost according to the regulations of Vietravel. Changing/canceling the tour via telephone shall not be resolved.
Conditions to cancel the tour (For regular days):
· Cancel the tour or change to other tours 20 days before the departure: without any cost.
· Cancel the tour or change to other tours 15-19 days before the departure: Tour cancellation fee: 50% of the deposit.
· Cancel the tour or change to other tours 12-14 days before the departure: Tour cancellation fee: 100% of the deposit.
· Cancel the tour 08-11 days before the departure: Tour cancellation fee: 50% of the tour price.
· Cancel the tour 05-07 days before the departure: Tour cancellation fee: 70% of the tour price.
· Cancel the tour 02-04 days before the departure: Tour cancellation fee: 90% of the tour ticket.
· Cancel the tour 1 day before the departure: Tour cancellation fee: 100% of the tour ticket.
Conditions to cancel the tour (For regular day. Tours in holidays are tours taking place in one of the holidays specified in the regulations)
· Cancel the tour or change to other tours 30 days before the departure: without any cost.
· Cancel the tour or change to other tours 25-29 days before the departure: Tour cancellation fee: 50% of the deposit.
· Cancel the tour or change to other tours 20-24 days before the departure: Tour cancellation fee: 100% of the deposit.
· Cancel the tour 17-19 days before the departure: Tour cancellation fee: 50% of the tour price.
· Cancel the tour 08-16 days before the departure: Tour cancellation fee: 70% of the tour price.
· Cancel the tour 02-07 days before the departure: Tour cancellation fee: 90% of the tour ticket.
· Cancel the tour 1 day before the departure: Tour cancellation fee: 100% of the tour ticket.
Cancellation duration shall include working days and exclude Saturday, Sunday.
For more information, please contact:
FREE INDIVIDUAL TRAVELLER - DOMESTIC TOURISM UNIT
190 PASTEUR, WARD 6, DISTRICT 3, HCMC
Tel: (84-28) 3822 8898 (ext: 143,174,359,297)
Hotline: 0938 301 399
Call center serves from 8:00 – 18:00: 1900 1839
VIETRAVEL WISHES YOU A HAPPY TOUR