Notes: This is a package tour, Vietravel is not responsible for reimbursement of different expenses for customers who are exempted or priority beneficiaries such as children, elders and people with meritorious services to the revolution, etc. Exemption, priority (if any) policies is available only to individual tourists at the sightseeing sites.
Price included:
Coach (15, 25, 35, 45 seats depending on the number of tourists)
Tour guide speaking Vietnamese.
Hotel: Water heater, telephone, separate bath room, each room for 2 - 3 tourists, etc. The hotel may be daily changed.
Meals under program: 03 breakfasts + 03 lunches + 02 dinners.
Sightseeing tickets in the program.
Travel insurance with maximum claim value of VND 120,000,000/case.
Mineral water: One 0.5l bottle/ day/ person.
Vietravel's hat.
VAT
Price excluded:
Personal spendings: meals not included in the program, laundry, single room surcharge, etc.
Sightseeing outside the program.
Tour price for children:
Children under 5 years old: service fee not collected, self-sufficient and arising cost paid by the family (for service fees based on height, etc.). Two adults can attach only 1 child under the age of 5, from the second child on, fees shall apply according to regulation for the ages from 5 to 12 and required to pay surcharge for single room.
Children from 5 years old to under 12 years old: pay 50% lump sum cost of the tour including transportation, meals in the program, sightseeing tickets for the sites charging fee by age/height (please note that the child will share bed with parents). Two adults can only accompany with 1 child from 5 - under 12 years old and pay for 1 single bed for the second child and above.
Children of 12 years old or older: Buy full ticket as adult, including transportation fee, meal, tour tickets as prescribed by the concerned attractions.
Notes: in the case you wish to buy ticket, we are available to help you to choose the F & E tour or a separate group tour, which you may choose services at your sole discretion.
Payment conditions:
For registration, pay 50% total tour price as a deposit.
The remaining amount shall be paid 7 - 10 days before the departure (applied for tours in regular days) or 20 - 25 days before the departure (applied for tours in public holidays)
Conditions of tour registration:
For Vietnamese visitors: On the tour, children from 14 years old and adults bring their original valid and clear ID card/Passport (ID card used for less than 15 years from the issuing date)/original Birth Certificate (children under 14 years old).
For foreign/Overseas Vietnamese visitors: Please, bring all of your original valid Passport or their green card and Visa and the re-import and export license to Vietnam.
Upon registration, please bring your original ID card/Passport or provide your accurate full name on the ID card/Passport/Birth Certificate (for children under 14 years old) with the following order: First name/Middle name/Last name.
The program and attractions can be flexibly changed in accordance with the actual condition. Vietravel will not be responsible for ensuring the sights of the case upon:
+ Disasters: storm, flood, drought, earthquake, etc.
+ Security problems: terrorism and strikes, etc.
+ Transport problems: traffic jam, etc.
In such cases, Vietravel shall consider to refund customers under possible conditions (after deducting implemented services, Vietravel shall not take responsibility for compensating for any other costs).
Check-in time at hotels: after 14:00 and check out before 12:00
Customers in the same group may receive hotel rooms/resorts not close to each other or not on the same floor, or having one double bed or two single beds not as requested, depending on the actual situation of each hotel/resort.
In case going on tour alone, single room surcharge must be paid if you want to stay in a separate room. In case there is a tourist with the same gender going on tour alone in the group and wishing to share the room with you, your single room surcharge shall be refunded by Vietravel.
In case you travel with a group of three persons, 01 room for 3 guests, including 01 1.6m large bed (or 02 1m1-1m2 small beds) and 01 0.8 - 1.2m extra bed or 01 single mattress depending on each hotel/resort. In case you wish to stay alone, please pay the required single room surcharge
Information on gathering point: At Vietravel’s headquarter – 190 Pasteur, Ward 6, District 3, Ho Chi Minh City about 15-30 minutes before the departure time. Late comers after the departure of the bus or those canceling the tour without prior notice shall bear the same cost as that of ticket cancellation on the departure date.
Tourists under 18 years old must be accompanied with parents or relatives over 18 years old. In case of traveling alone, tourists must provide Vietravel their parents’ authorization (confirmed by the local authority)
Female tourists from 55 years old and male tourists from 60 years old: should be accompanied with healthy relatives under 55 years old. Tourists from 70 years old or older: must be accompanied with healthy relatives under 55 years old and provide health certificate released by a doctor, specifying that he/she is healthy enough for traveling + health commitment letter according to the Company's form. For your safety, tourists from 80 years and older are not accepted. Tourists from 80 years old are not covered by insurance.
For pregnant tourists, please notify tour salesman upon registration. Please note that you need to obtain confirmation of doctor before going on tour. Please commit to taking responsibility of your health and your fetus during the tour.
- If invoice is required, please provide tour salesman information for invoicing upon registration. Invoice shall not be released after the tour ends.
Please refer to Conditions of Ticket Sales before registering the service. In case you are registered by your relatives, please update information from the registering person.
Notes in case of tour transfer/cancellation:
If you wish to change/cancel the tour after payment, please bring your tour ticket to the tour registration office to conduct the procedure of changing/canceling the tour and bear the cost according to the regulations of Vietravel. Changing/canceling the tour via telephone shall not be resolved.
Conditions for tour cancellation (for weekdays):
In case of tour cancellation or transferring to other tours 20 days before the departure date: No charge.
In case of tour cancellation or transferring to other tours within 15 - 19 days before the departure date: Tour cancellation cost: 50% of the deposit.
In case of tour cancellation or transferring to other tours from 12 - 14 days before the departure date: Tour cancellation cost: 100% of the deposit.
In case of tour cancellation within 08 - 11 days before the departure date: Tour cancellation cost: 50% of the tour price.
In case of tour cancellation within 05 - 07 days before the departure date: Tour cancellation cost: 70% of the tour price.
In case of tour cancellation from 02 - 04 days before the date of departure: Tour cancellation cost: 90% of the tour ticket price.
In case of tour cancellation within 1 day before the departure date: Tour cancellation cost: 100% of the tour ticket price.
Conditions for tour cancellation (for public holidays, New Year Festival). Tours in holidays are tours taking place in one of the public holidays and New Year Festival as prescribed)
In case of tour cancellation or transferring to other tours 30 days before the departure date: No charge
In case of tour cancellation or transferring to other tours from 25 - 29 days before the departure date: Tour cancellation cost: 50% of the deposit.
In case of tour cancellation or transferring to other tours from 20 - 24 days before the departure date: Tour cancellation cost: 100% of the deposit.
In case of tour cancellation from 17 - 19 days before the departure date: Tour cancellation cost: 50% of the tour price.
In case of tour cancellation from 08 - 16 days before the date of departure: Tour cancellation cost: 70% of the tour price.
In case of tour cancellation within 02 - 07 days before the departure date: Tour cancellation cost: 90% of the tour ticket price.
In case of tour cancellation within 1 day before the departure date: Tour cancellation cost: 100% of the tour ticket price.
Cancellation duration shall include working days and exclude Saturdays, Sundays, public holidays and New Year Festivals.
For further details, please contact:
INDIVIDUAL CUSTOMER DIVISION - DOMESTIC TOURISM
190 PASTEUR, WARD 6, DISTRICT 3, HO CHI MINH CITY
Tel: (84-28) 3822 8898 (ext: 1173, 1297,1174,1359,1143)
Hotline: 0938 301 399
Call center serves from 8h- 23h: 1900 1839
VIETRAVEL WISHES YOU A HAPPY TOUR
HO CHI MINH CITY - BAC LIEU - CA MAU Number of meals: 3 meals (Breakfast, Lunch, Dinner)
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