REQUIRED INFORMATION:
Price included:
- Coach (15, 25, 35 or 45 seats depending on the number of tourists) of the program
- Connecting air ticket of Nha Trang - Da Nang/ Da Nang - Sai Gon (Vietnam Air + Vietjet Air)
- Hotel with the standard of 2 guests/room or 3 guests/room.
+ Nha Trang: Majestic, Happy Light, etc. or equivalent to 3 star hotel
+ Da Nang: Sanouva, Kay, Muong Thanh Da Nang, etc. or equivalent to 3 star hotel
+ Hue: Romance, Mondial, Midtown, etc. or equivalent to 4 star hotel
+ Quang Binh: Tan Binh, Muong Thanh Luxury Nhat Le, etc. or equivalent to 3 - 5 star hotel
- Sightseeing tickets in the program
- Vietnamese long-distance guide
- Travel insurance with the highest compensation amount of VND 120,000,000/case
- Vietravel hat + Water + Cold towel
- VAT
Price excluded:
- Personal spendings: Meals not included in the program, laundry, tour cancellation fee and flight upgrade, excess luggage, single room surcharge, etc.
- Sightseeing fee outside the program ( Vinpearl Land Cable Car, Ba Na Hills Cable Car, Hue Singing, etc.)
Children’s ticket:
- Children from 0 years old to under 5 years old: Service fee not collected, self-sufficient Two adults can accompany with 1 child under 5 years old and pay the fee for the second child according to the regulations for children from 5 to under 12 years old and single room surcharge
- Children from 5 years old to under 12 years old: pay 50% of the service fees, including transportation fee, meal, tour tickets, sharing a bed with their parents without separate bed. Two adults can only accompany with 1 child from 5 - under 12 years old and pay for 1 single bed for the second child and above
- Children of 12 years old or older: one ticket as adult
- Air ticket according to the regulations of each airline
Payment conditions:
- For registration, pay 50% total tour price as a deposit
- The remaining amount shall be paid 7 - 10 days before the departure (applied for tours in regular days) or 20 - 25 days before the departure (applied for tours in public holidays)
Conditions of tour registration:
- For Vietnamese visitors: On the tour, children from 14 years old and adults bring their original valid and clear ID card/Passport (ID card used for less than 15 years from the issuing date)/original Birth Certificate (children under 14 years old). Children from 14 years old must have ID card/Passport to conduct the boarding procedure.
- For foreign/Overseas Vietnamese visitors: Please, bring all of your original valid Passport or their green card and Visa and the import and re-entry license to Vietnam.
- Upon registration, please bring your original ID card/Passport or provide your accurate full name on the ID card/Passport/Birth Certificate (for children under 14 years old) with the following order: First name/Middle name/Last name. Upon registration, please bring the same identification papers as provided by the airline
- In case of providing incorrect name or arriving late for flight, please pay the cost of ticket change or new ticket according to the regulations of the airline (if the flight has available seats).
- In case of Vietjet and Jetstar flights, tickets shall not be refunded, changed or canceled. In case of incorrect name, 100% of ticket value shall be lost as prescribed by the airlines. Air ticket price for children is equal to 100% of air ticket price for adult.
- In case of Vietnam Airline flight, promotional ticket cannot be refunded, changed, or canceled. In case of incorrect name, the fee shall be 100% as prescribed by the airlines. The return segment will be canceled automatically if the departure segment is not used. Air ticket price for children is equal to 90% of air ticket price for adult.
- Airfares and departure time may be subject to change without airline's prior notification (Vietnam Airlines, Vietjet, and Jetstar).
- Because the flights depend on the airlines, flying hours can change without notice in some cases. The order of the Program and the attractions can be changed flexibly to suit with the departure time and the actual weather as the case may be. Vietravel will not be responsible for ensuring the sights of the case upon:
+ Disasters: storm, flood, drought, earthquake, etc.
+ Security problems: terrorism, protests
+ Airline problems: technical malfunctions, security, change, cancellation or delay of flights.
- In such cases, Vietravel shall consider to refund customers under possible conditions (after deducting implemented services, Vietravel shall not take responsibility for compensating for any other costs).
- After completing the boarding procedure and receive the boarding pass, please keep it carefully and board the plane promptly. Vietravel shall take no responsibility if the visitors lose their boarding pass and fail to board the plane promptly as prescribed by the airline.
- Check-in time at hotels: after 14:00 and check out before 12:00
- Customers in the same group may receive hotel rooms/resorts not close to each other or not on the same floor, or having one double bed or two single beds not as requested, depending on the actual situation of each hotel/resort.
- In case going on tour alone, single room surcharge must be paid if you want to stay in a separate room. In case there is a tourist with the same gender going on tour alone in the group and wishing to share the room with you, your single room surcharge shall be refunded by Vietravel.
- In case you travel with a group of three, Vietravel will provide 01 room for 3 guests, including 01 1.6m large bed and 01 0.8 - 1.2m extra bed or 01 single mattress depending on each hotel/resort. In case you wish to stay alone, please pay the required single room surcharge
- Baggage information: Under 7kg of hand luggage/tourist with the maximum size of: 56cm x 36cm x 23 cm with the maximum volume of 100ml. Consignment: 20kg/1khách - the maximum dimensions: 119cm x 119cm x 81cm. Articles which are not accepted under the form of checked baggage or are not allowed to be transported as prescribed by the aviation regulations
- Information on gathering point: At Tan Son Nhat Airport, Domestic Terminal, 2 hours (applied for weekdays) or 2.5 hours (applied for public holidays) before the flight, at Column No. 4 in case of Vietjet, or Column No. 10 in case of Vietnam Airlines and Jetstar.
- Tourists under 18 years old must be accompanied with parents or relatives over 18 years old. In case of traveling alone, tourists must provide Vietravel their parents’ authorization (confirmed by the local authority)
- Female tourists from 55 years old and male tourists from 60 years old: should be accompanied with healthy relatives under 55 years old. Tourists from 70 years old or older: must be accompanied with healthy relatives under 55 years old and provide health certificate released by a doctor, specifying that he/she is healthy enough for traveling + health commitment letter according to the Company's form. For your safety, tourists from 80 years and older are not accepted. Tourists from 80 years old are not covered by insurance.
- For pregnant tourists, please notify tour salesman upon registration. Please note that you need to obtain confirmation of doctor before going on tour. Please commit to taking responsibility of your health and your fetus during the tour.
- This is a package tour, Vietravel is not obligated to reimburse any different expenses for customers who are exempted or priority beneficiaries such as children, elders and persons who made the great contributions to the national revolution, etc. Exemption, priority (if any) policies are only available to individual tourists at the sightseeing sites.
- If invoice is required, please provide tour salesman information for invoicing upon registration. Invoice shall not be released after the tour ends.
- Please refer Conditions of Ticket Sales before registering the tour. In case you are registered by your relatives, please update information of the registering person.
- In case, the connecting flight of Nha Trang - Da Nang in the 3rd day under the tour is full or the Da Nang - Hanoi flight in the morning of 9th day is full, Vietravel shall adjust the flight and time accordingly.
Conditions of tour transfer and cancellation
Notes in case of tour transfer/cancellation:
- After payment, if you want to transfer/cancel the tour, please bring the Travel Ticket to the office of tour registration to make procedures for tour transfer/cancellation and is subject to punishment as prescribed by Vietravel. Changing/canceling the tour via telephone shall not be resolved.
Conditions for tour cancellation: (for weekdays):
- In case of tour cancellation or transferring to other tours 20 days before the departure date: bear the cost of airplane ticket.
- In case of tour cancellation or transferring to other tours up to 19 days before the departure date: Tour cancellation cost: 50% of the deposit.
- In case of tour cancellation or transferring to other tours from 12-14 days before the departure date: Tour cancellation cost: 100% of the deposit.
- In case of tour cancellation within 08 - 11 days before the departure date: Tour cancellation cost: 50% of the tour price.
- In case of tour cancellation within 05-07 days before the departure date: Tour cancellation cost: 70% of the tour price.
- In case of tour cancellation within 02-04 days before the departure date: Tour cancellation cost: 90% of the tour ticket price.
- In case of tour cancellation within 1 day before the departure date: Tour cancellation cost: 100% of the tour ticket price.
Conditions for tour cancellation: (for holidays, New Year. Tours in holidays are tours taking place in one of the public holidays and New Year Festival as prescribed)
- Transferring to other tours 30 days before the departure date: No charge.
- In case of tour cancellation or transferring to other tours up to 29 days before the departure date: Tour cancellation cost: 50% of the deposit.
- In case of tour cancellation or transferring to other tours from 20-24 days before the departure date: Tour cancellation cost: 100% of the deposit.
- In case of tour cancellation within 17-19 days before the departure date: Tour cancellation cost: 50% of the tour price.
- In case of tour cancellation within 08-16 days before the departure date: Tour cancellation cost: 70% of the tour price.
- In case of tour cancellation within 02-07 days before the departure date: Tour cancellation cost: 90% of the tour ticket price.
- In case of tour cancellation within 1 day before the departure date: Tour cancellation cost: 100% of the tour ticket price.
Cancellation duration shall include working days and exclude Saturdays, Sundays, public holidays and New Year Festivals.
For further details, please contact:
INDIVIDUAL CUSTOMER DIVISION - DOMESTIC TOURISM
190 PASTEUR, WARD 6, DISTRICT 3, HO CHI MINH CITY
Tel: (84-28) 3822 8898
Hotline: 19001839
Email: trangdt.fit@vietravel.com
VIETRAVEL WISHES YOU A HAPPY TOUR
HCMC – NHA TRANG Meals included: 3 (Breakfast, Lunch, Dinner)
Destination
